Reformer Pilates is suitable for people of all fitness levels, including beginners, seniors, and athletes. Our instructors can tailor exercises to your abilities and needs.
Our Foundation classes are designed for beginners and a great place to start if you have never done Pilates. Our instructors will focus on the fundamental reformer exercises and guide you through everything you need to know.
Wear comfortable activewear that you can move easily in. You will need grip socks to wear on the reformer and these can be purchased in the studio if you don’t have a pair. We also recommend you bring a water bottle and can fill up using our cold filtered water in the studio.
No. We do however run a few Mums and Bubs classes where bubs can be brought as long as they are not mobile (not crawling or walking) – they can be in a pram or lying/sitting on a mat.
All our bookings are done via the Momence app or through the website.
Find the timetable here.
We recommend you arrive 10 mins early for your first class so you can meet your instructor, discuss any injuries or concerns you have as well as a quick tour of the studio and run down of the reformer.
No. At this stage we do not offer personal or private sessions but is something we may look to offer in the future.
Yes. Pilates in the Haven welcomes pregnant clients into the studio and a great way to stay healthy and active during pregnancy. Pregnant clients can attend all classes with the exception of Sweat. Please inform instructors as soon as you are aware that you are pregnant so that we can advise you accordingly on any modifications required. If you are a new member and are pregnant, we ask that you please advise us when signing up or contact us first prior to booking into your first class.
Please ensure you have medical clearance to attend pilates classes if you are injured. Our skilled instructors are trained to modify exercises for people with specific requirements or common injuries so you are still welcome to attend classes. Make sure you listen to your body and let your instructor know if something doesn’t feel quite right.
All memberships auto renew on a fortnightly basis.
Casual class packs activate at the time of purchase. 5 Class Packs are valid for 3 months from the date of purchase, 10 class packs are valid for 6 months from the date of purchase and 20 & 50 packs are valid for 12 months from the date of purchase.
No, all class packs (excluding the 50 class pack) are non-transferrable and cannot be shared between members.
If you cannot attend your class, please ensure you cancel at least 6 hours prior to the class start time using the Momence App to avoid losing class credits or having to pay a cancellation fee where applicable. We do not accept any cancellations made via phone, text, email or social media.
If you cancel your class more than 6 hours prior to your class start time, you will not be charged a cancellation fee and you will retain your class credit. If you cancel within 6 hours of your class start time, you will forfeit your class credit. If you hold any type of Thrive Membership (including Foundation and Presale) or an Intro Offer membership with Pilates in the Haven, a $10 cancellation fee will be charged for every late cancellation starting from the 2nd time you late cancel.
If you fail to attend a class that you are booked in for and have not cancelled your class through Momence prior to the start time you will forfeit your class credit. Further to this, if you hold any type of Thrive Membership (including Foundation and Presale) or an Intro Offer membership with Pilates in the Haven, a $10 cancellation fee will be charged for every no show starting from the 2nd time you no show.
You can add yourself to the waitlist and you will be able to see what number on the waitlist you are. When a spot in the class becomes available, the system will automatically send an SMS to the first person on the waitlist, asking them to confirm if they want to be booked into the class. Each client has 30 minutes to confirm if they want to be booked into the class before the system moves to the next customer on the waitlist. The empty spot in the class will be reserved until the system has gone through everyone on the waitlist or until someone is booked into the class from the waitlist. The system won’t automatically text any customers after the waitlist cut-off. Customers who don’t have a phone number on file will be contacted via email.
After the waitlist cut off, if a spot becomes available, everyone on the waitlist will be sent a SMS and the first person to respond will be booked into the class
Yes. Membership suspensions are allowed in increments of 1-week at a time and have a 1-week minimum suspension time. Suspension requests require 7 days notice prior to your next auto renewal date and must be submitted in writing via email to [email protected]
You may cancel your membership any time after you have completed your 8 week minimum term. Cancellations require 14 days notice prior to your next auto renewal date. Cancellation requests can be submitted via email to [email protected]
Yes we have eGift cards available to purchase on our website or through the Momence App
